Message Types List
The table below outlines all the message types available in vFire Core on the Message Types window under System Administration. It also lists for each message type its code and a description of the vFire Core event for which this message type is applicable.
Each message type can be mapped to one or more message templates.
| Code |
Name of the Message Type |
Used for the following Message Event |
|---|---|---|
|
4120 |
Agreement - Message Stakeholders |
Email stakeholders linked to an agreement |
|
7011 |
Analyst - API Message |
API messaging analyst |
|
9007 |
Analyst - External Portal Password Reminder |
Requesting password for external supplier |
|
1110 |
Analyst - My Calls |
Email to analyst when [My Calls] is sent to their email address |
|
1117 |
Analyst - My Requests |
Email to analyst when [My Requests] is sent to their email address |
|
1118 |
Analyst - My Tasks |
Email to analyst when [My Tasks] is sent to their email address |
|
132 |
Approval - Approved |
Email sent when Approval Task approved |
|
102 |
Approval - Forward Internal |
Approval forwarded to analyst |
|
104 |
Approval - Forward to Group |
Approval forwarded to group |
|
133 |
Approval - Rejected |
Email sent when Approval Task rejected |
|
10001 |
Availability - Escalated Level 1 |
Availability Target Escalation Level 1 |
|
10002 |
Availability - Escalated Level 2 |
Availability Target Escalation Level 2 |
|
10003 |
Availability - Escalated Level 3 |
Availability Target Escalation Level 3 |
|
10000 |
Availability - Target Breach |
Availability Target Breached |
|
5001 |
Bulletin - Send Email |
Email Users from within a Bulletin |
|
5002 |
Bulletin - Send Update |
Email analysts when Bulletin updated |
|
7004 |
Call – API Message to Owner |
API email call owner |
|
7006 |
Call - API Message to Stakeholders |
API updating stakeholders |
|
7005 |
Call - API Message to User |
Email User when call logged via API |
|
1113 |
Call - Closed External Reply |
When a call is closed by incoming email – the reply message Changes to the subject line for this message type are ignored. It is hard-coded by design. |
|
1009 |
Call - Closed to User |
Email User when the call is closed |
|
1006 |
Call - Email User |
Email Users from within a call |
|
1301 |
Call - First Call OLA |
Email recipients on OLA First Call Breach |
|
1303 |
Call - First Call OLA Escalated |
Email recipients on OLA First Call Escalation |
|
1201 |
Call - First Call SLA |
Email recipients on SLA First Call Breach |
|
1203 |
Call - First Call SLA Escalated |
Email recipients on SLA First Call Escalation |
|
1401 |
Call - First Call UC |
Email recipients on UC First Call Breach |
|
1403 |
Call - First Call UC Escalated |
Email recipients on UC First Call Escalation |
|
1025 |
Call - Forum Created |
Email forum members when forum created |
|
1004 |
Call - Forward External |
Call forwarded externally to an analyst |
|
1001 |
Call - Forward Internal |
Call forwarded to analyst |
|
1005 |
Call - Forward to Group |
Call forwarded to group |
|
9005 |
Call - Forward to Supplier |
Call forwarded to external supplier |
|
1027 |
Call - Impact Raised |
When the impact on a call is raised due to linking other calls |
|
1106 |
Call - Knowledge Copied |
Email current analyst of a call when Knowledge entries are linked to call from a parent call |
|
1111 |
Call - Logged External Reply |
When a call is logged by incoming email – the reply message to the email address sent Changes to the subject line for this message type are ignored. It is hard-coded by design. |
|
1026 |
Call - Logged in Self Service Portal to User |
Email User when call logged through the Service Portal |
|
4001 |
Call - Message Stakeholders |
Email stakeholders linked to a call |
|
1003 |
Call - Note Added |
Email current analyst when a note is added to call |
|
1105 |
Call - Notify Forum |
Emails sent for call forums |
|
9008 |
Call - Object Added |
Email current analyst when object added through the Self Service Portal |
| 1010 | Call - Reminder Repeat | Email configured recipients when a repeat reminder is due |
|
1008 |
Call - Reminder Single |
Email current analyst when a single reminder is due |
|
1300 |
Call - Resolve OLA |
Email recipients on OLA Resolve Breach |
|
1320 |
Call - Resolve OLA Escalated Level 1 |
Email recipients on OLA Resolve 1st Escalation |
|
1321 |
Call - Resolve OLA Escalated Level 2 |
Email recipients on OLA Resolve 2nd Escalation |
|
1322 |
Call - Resolve OLA Escalated Level 3 |
Email recipients on OLA Resolve 3rd Escalation |
|
1200 |
Call - Resolve SLA |
Email recipients on SLA Resolve Breach |
|
1220 |
Call - Resolve SLA Escalated Level 1 |
Email recipients on SLA Resolve 1st Escalation |
|
1221 |
Call - Resolve SLA Escalated Level 2 |
Email recipients on SLA Resolve 2nd Escalation |
|
1222 |
Call - Resolve SLA Escalated Level 3 |
Email recipients on SLA Resolve 3rd Escalation |
|
1400 |
Call - Resolve UC |
Email recipients on UC Resolve Breach |
|
1420 |
Call - Resolve UC Escalated Level 1 |
Email recipients on UC Resolve 1st Escalation |
|
1421 |
Call - Resolve UC Escalated Level 2 |
Email recipients on UC Resolve 2nd Escalation |
|
1422 |
Call - Resolve UC Escalated Level 3 |
Email recipients on UC Resolve 3rd Escalation |
|
1302 |
Call - Response OLA |
Email recipients on OLA Response Breach |
|
1304 |
Call - Response OLA Escalated |
Email recipients on OLA Response Escalation |
|
1202 |
Call - Response SLA |
Email recipients on SLA Response Breach |
|
1204 |
Call - Response SLA Escalated |
Email recipients on SLA Response Escalation |
|
1402 |
Call - Response UC |
Email recipients on UC Response Breach |
|
1404 |
Call - Response UC Escalated |
Email recipients on UC Response Escalation |
|
9006 |
Call - Supplier Action Complete |
Email current analyst when external supplier completes a call through the Portal |
|
1007 |
Call - Unsuspended |
Email current analyst when call is unsuspended |
|
11004 |
Call - Updated by External Event |
Email sent to owner when call updated by an external event |
|
11006 |
Call - Updated by Inbound Action |
Email sent to owner when call updated by an Inbound Action |
|
11008 |
Call - Updated by Outbound Action |
Email sent to owner when call updated by an Outbound Action |
|
1112 |
Call - Updated External Reply |
When a call is updated by incoming email – the reply message Changes to the subject line for this message type are ignored. It is hard-coded by design. |
|
1104 |
Call - User Question Closed |
Email User when the call is closed from a question asked through the Portal |
|
1103 |
Call - User Question Logged |
Email User when they raised a question through the Service Portal |
|
1028 |
Call - Workaround Copied |
Email current analysts when a workaround is copied to their linked calls |
|
1500 |
Call -Action Breach |
Email recipients on breach of an active Action Event |
|
1520 |
Call –Action Escalated |
Email recipients on escalation of an active Action event |
|
7007 |
CMDB - API Message to Stakeholders |
API updating stakeholders |
|
7009 |
CMDB - API Message to User |
When a CMDB item is updated via API |
|
14001 |
CMDB – Asset Management Threshold Breach |
Email sent when Asset Management threshold has breached |
|
4003 |
CMDB - Message Stakeholders |
Email stakeholders linked to a CMDB Item |
|
14000 |
Contract – Expiry Notification |
Email sent when contract is about to expire |
|
4110 |
Contract - Message Stakeholders |
Email stakeholders linked to a contract |
|
4011 |
Cost Center - Message Stakeholders |
Email stakeholders linked to a cost center |
|
11009 |
External Supplier Task - Updated by Outbound Action |
Email sent to owner when External Supplier Task updated by an Inbound Action |
|
11000 |
Integration Schedule - Schedule Completed |
Email sent when an Integration Schedule is completed successfully |
|
11001 |
Integration Schedule - Schedule Error |
Email sent when an Integration Schedule results in an error |
|
11003 |
Integration Transaction - Attempt Failed |
Email sent when an Integration Transaction attempt fails |
|
11002 |
Integration Transaction - Failed |
Email sent when an Integration Transaction fails |
|
7013 |
IPK Group - API Message |
Bulletin Board or Knowledge Bank update via API |
|
12000 |
IPK Workflow - Notification |
Notification event in IPK Workflow Rules |
|
2018 |
KCS Email |
Email to Users/analysts KCS Edit |
|
2001 |
Knowledge - Abstract Email |
Email to Users/analysts on Knowledge Abstract Edit |
|
2003 |
Knowledge - Call Email |
Email to Users/analysts on Knowledge Call Edit |
|
2009 |
Knowledge - Directory Email |
Email to Users/analysts on Knowledge Directory Edit |
|
2007 |
Knowledge - External Entry Email |
Email to Users/analysts on Knowledge External Entry Edit |
|
2004 |
Knowledge - External Entry Email |
Email to Users/analysts on Knowledge External Entry Edit |
|
2002 |
Knowledge - FAQ Email |
Email to Users/analysts on Knowledge FAQ Edit |
|
2005 |
Knowledge - Known Issue Email |
Email to Users/analysts on Knowledge Known Issue Edit |
|
2013 |
Knowledge - Notify Knowledge Status Abstract |
Email editors/contributors on Knowledge Status change - Abstract |
|
2015 |
Knowledge - Notify Knowledge Status Call |
Email editors/contributors on Knowledge Status change - Call |
|
2011 |
Knowledge - Notify Knowledge Status Directory |
Email editors/contributors on Knowledge Status change - Physical Directory |
|
2014 |
Knowledge - Notify Knowledge Status FAQ |
Email editors/contributors on Knowledge Status change - FAQ |
|
2020 |
Knowledge – Notify Knowledge Status KCS |
Email editors/contributors on Knowledge Status change - KCS |
|
2016 |
Knowledge - Notify Knowledge Status Known Issue |
Email editors/contributors on Knowledge Status change - Known Issue |
|
2012 |
Knowledge - Notify Knowledge Status Website |
Email editors/contributors on Knowledge Status change - External Website |
|
2008 |
Knowledge - Website Email |
Email to Users/analysts on Knowledge Website Edit |
|
4010 |
Location - Message Stakeholders |
Email stakeholders linked to a location |
|
4009 |
Organization - Message Stakeholders |
Email stakeholders linked to an organization |
|
11010 |
Outbound Action Task - Updated by Outbound Action |
Email sent to owner when Outbound Action Task updated by an Inbound Action |
|
8002 |
Report - Email |
Email to recipient for report from schedule |
|
8001 |
Report - Error With Schedule |
Email to scheduling analyst if report schedule fails |
|
8000 |
Report - Scheduled Report Notification |
Email to recipients for scheduled reports. |
|
8003 |
Report –Report Schedule Email |
Email Schedule Owner |
|
110 |
Request - Authorized |
Email User when request is authorized |
|
122 |
Request - Completed to Owner |
Email request manager when request is completed |
|
127 |
Request - Completed to User |
Email User when request completed |
|
125 |
Request - Email User |
Email Users from within a request |
|
123 |
Request - Forward Internal |
Request forwarded to analyst |
|
124 |
Request - Forward to Group |
Request forwarded to group |
|
105 |
Request - Logged |
A request is created |
|
126 |
Request - Logged in Self Service Portal to User |
Email User when request logged through the Service Portal |
|
4002 |
Request - Message Stakeholders |
Email stakeholders linked to a request |
|
109 |
Request - Note Added |
Email current analyst when a note is added to a request |
|
134 |
Request - Rejected |
Email sent when Request rejected |
| 1122 | Request - Reminder Repeat | Email configured recipients when a repeat reminder is due |
| 1120 | Request - Reminder Single | Email current analyst when a single reminder is due |
|
2200 |
Request - Resolve SLA |
Email recipients on SLA Resolve Breach |
|
2220 |
Request - Resolve SLA Escalated Level 1 |
Email recipients on SLA Resolve 1st Escalation |
|
2221 |
Request - Resolve SLA Escalated Level 2 |
Email recipients on SLA Resolve 2nd Escalation |
|
2222 |
Request - Resolve SLA Escalated Level 3 |
Email recipients on SLA Resolve 3rd Escalation |
|
113 |
Request - Unsuspended |
Email current analyst when request is unsuspended |
|
11005 |
Request - Updated by External Event |
Email sent to owner when request updated by an external event |
|
11007 |
Request - Updated by Inbound Action |
Email sent to owner when request updated by an Inbound Action |
|
1115 |
Request - Updated External Reply |
When a request is updated by incoming email – the reply message Changes to the subject line for this message type are ignored. It is hard-coded by design. |
|
13000 |
Service Order Completed |
Email sent to User upon completion of their service order |
|
13001 |
Service Order Submitted |
Email sent to User upon submission of their service order |
|
4012 |
Subscriber Group - Message Stakeholders |
Email stakeholders linked to a subscriber group |
|
2800 |
Task - Action Breach |
Email recipients on Action Breach |
|
2820 |
Task - Action Escalated |
Email recipients on Action Escalation |
|
7000 |
Task - API Message to Owner |
API email task owner |
|
1114 |
Task - Closed External Reply |
Email to request manager when an external supplier closes their task Changes to the subject line for this message type are ignored. It is hard-coded by design. |
|
107 |
Task - Escalated |
Email request manager when Start Date is exceeded |
|
111 |
Task - Escalated |
Email request manager when Target Date is exceeded |
|
131 |
Task - External Supplier |
Email external supplier when an External Supplier Task is sent to them |
|
101 |
Task - Forward Internal |
Task forwarded to analyst |
|
103 |
Task - Forward to Group |
Task forwarded to group |
|
200 |
Task - Messaging Task |
Email template used in the Messaging Task |
|
108 |
Task - Note Added |
Email current analyst when a note is added to a task |
| 1123 | Task - Reminder Repeat | Email configured recipients when a repeat reminder is due |
| 1121 | Task - Reminder Single | Email current analyst when a single reminder is due |
|
2600 |
Task - Resolve OLA |
Email recipients on OLA Resolve Breach |
|
2620 |
Task - Resolve OLA Escalated Level 1 |
Email recipients on OLA Resolve 1st Escalation |
|
2621 |
Task - Resolve OLA Escalated Level 2 |
Email recipients on OLA Resolve 2nd Escalation |
|
2622 |
Task - Resolve OLA Escalated Level 3 |
Email recipients on OLA Resolve 3rd Escalation |
|
2700 |
Task - Resolve UC |
Email recipients on UC Resolve Breach |
|
2720 |
Task - Resolve UC Escalated Level 1 |
Email recipients on UC Resolve 1st Escalation |
|
2721 |
Task - Resolve UC Escalated Level 2 |
Email recipients on UC Resolve 2nd Escalation |
|
2722 |
Task - Resolve UC Escalated Level 3 |
Email recipients on UC Resolve 3rd Escalation |
|
114 |
Task - Unsuspended |
Email current analyst when task is unsuspended |
|
1116 |
Task - Updated External Reply |
Email to request manager when external supplier updates their task Changes to the subject line for this message type are ignored. It is hard-coded by design. |
|
130 |
Task - User Approval |
Email User when a User Approval Task is sent to them |
|
7010 |
User - API Message |
API messaging User |
|
4008 |
User - Message Stakeholders |
Email stakeholders linked to a User |
|
9004 |
User - Self Service Portal Access Granted |
Email User when Self Service Portal Access is granted |
|
9003 |
User - Self Service Portal Forgot Reminder |
Email User when Self Service Portal Password forgotten |
|
9000 |
User - Self Service Portal Registration Complete |
Email User when Self Service Portal registration complete |
|
9002 |
User - Self Service Portal Registration Confirmed |
Email User when Self Service Portal registration confirmed |
|
9001 |
User - Self Service Portal Registration Pending |
Email User when Self Service Portal registration pending |
|
6001 |
User Survey - Default |
Email sent to Users with User Survey module |
|
7014 |
Workflow Group - API Message |
Bulletin Board or Knowledge Bank update via API |